Salary: AUD170 - AUD180 per hour + All Client Fees Disclosed
* TSPV clearance required - 12 + 12 + 12 month clearance
* Understand, evaluate, and enhance the entire end-to-end product experience
Our client, a large Federal government department based in Russell, ACT, requires an experienced Product Design Coach for a 12 + 12 + 12 month contract.
The Product Design Coach will be crucial in driving the successful introduction of Product Design capabilities within a newly established Product Operating Model (POM) area.
Duties
* Empowering product teams to understand, evaluate, and enhance the entire end-to-end product experience.
* Delivering a mix of training, mentoring, and hands-on support.
* Deliver structured training sessions and workshops on customer-centric design principles, methodologies, and tools within the POM framework, emphasising their importance in improving customer satisfaction.
* Create and curate resources such as customer journey mapping templates, persona development guides, and best practice documentation to support ongoing learning. Product Team Guidance and Mentoring.
* Collaborate directly with product teams during key phases of product discovery, including user research, journey mapping, prototyping, and usability testing. Mentor teams in developing the skills and competencies required to effectively operate within the new POM, such as product design, user research methodologies, and accessibility considerations.
* Guide product teams in conducting effective customer research to gather insights into user needs and preferences.
* Assist teams in creating detailed customer personas and journey maps that inform product design strategies.
* Implementation Support and Feedback
Selection Criteria
* Minimum 5 years of Product Design or Service Design experience, with at least 3 years in a coaching or leadership role.
* Proven track record of conducting user research and applying insights to inform product and service design
* Familiarity with service design tools and techniques, such as journey mapping and service blueprinting.
* Experience working in cross-functional teams and collaborating with product managers, developers, and designers.
* Strong analytical skills with the ability to synthesise complex data into actionable insights.
* Excellent communication and presentation skills, with the ability to articulate design decisions to diverse audiences.
* Experience with design thinking and other innovation frameworks and practices.
Highly Desirable
* Experience with agile frameworks.
Desirable Qualifications
* Bachelor's degree in Psychology, Human-Computer Interaction, User
* Experience Design, Service Design, or related field.
* Certified User Experience Professional (CUXP) or similar UX certification.
* Design Thinking certification (e.g., IDEO U, IBM Enterprise Design Thinking).
* Advanced qualifications in coaching or mentoring (e.g., ICF accreditation)
* Professional certification in Agile.
To apply for this Product Design Coach contract opportunity, please click the Quick Apply button to forward your CV to Andy at the Recruitment Hive.
Please note our internal Job ID is AE 10591 and this RFQ closes on the 20th of March 2025.
Name:
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CV / Resume:
Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
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