* Full time
* 7 day roster (Mon to Sun) & public holidays
* Scale 5 hourly rate- $39.10 (at commencement), $43.25 (after 3 months) inclusive of allowance to work weekends and public holidays.
About the Company
Phillip Island Nature Parks is a leading conservation and sustainable tourism organisation, dedicated to protecting over 1,980 hectares of reserves, wetlands, and woodlands. We take pride in fostering a flexible, inclusive, and supportive workplace culture where your contributions are valued, and your professional growth is encouraged. Join us to be part of a team that shares your passion for environmental and wildlife conservation. Here, you will discover a rewarding career and a truly great place to work.
About the Role
As the Experience Supervisor, you will lead and support the Visitor Experience team across the Koala Conservation Reserve (KCR) and Churchill Island (CI). You will oversee the daily operations of the attractions, ensuring things are running smoothly, the team feels engaged, motivated and supported, and visitors recieve an exceptional and memorable experience.
Your role will include overseeing staff, rostering, performance, development, mentoring and recruitment activities and ensuring a strong team culture built on communication, accountability and support.
You will also coordinate site presentation, guest flow, safety, and emergency response, acting as Chief Warden and helping build capacity across the team in all operational areas.
For more detailed information on the position, including key duties and responsibilities please review the Position Description - Experience Supervisor
What Success Looks Like
Success in this role is demonstrated through clear, proactive leadership and strong operational outcomes. You will lead a high-performing team by setting clear expectations, delivering regular performance feedback, and ensuring staff are trained, confident and capable across all core functions. Communication is structured and consistent, with team briefings, shift handovers and issue escalation processes followed reliably.
Visitors consistently receive an exceptional experience, reflected through strong survey results, positive guest feedback, and low complaint trends across both sites. You closely monitor daily operations and visitor flow, identify issues early, and implement practical corrective actions to maintain high standards of service delivery and site presentation.
You will contribute to meeting retail and visitation budgets and strive for visitation growth by supporting the development and delivery of new tours, programs and commercial experiences, and by identifying opportunities to improve efficiency, service delivery and overall site performance.
Why join us?
* Inclusive, supportive and growth focused workplace culture.
* Position covered under Phillip Island Nature Parks Enterprise Agreement.
* Access to our Employee Assistance Program (EAP) for you and your family.
* Opportunities for professional development.
* Excellent leave entitlements including paid parental leave and the ability to purchase additional leave.
* Discounts on entry fees in to our attractions, food, beverages, and retail purchases.
* Stunning work location, with one of Australia's leading conservation and sustainable Ecotourism organisations.
How to Apply
Please submit your resume and cover letter addressing the Key Selection Criteria. Applications close on Sunday 15th March, 2026.
Key Selection Criteria
* Demonstrated experience managing customer service at a high level preferably within the tourism industry
* Proven ability to effectively attract, retain and manage a diverse team.
* Knowledge of key aspects of tourism operations and the ability to effectively implement policy and procedures
* Ability to multi-task and prioritise in a fast paced work environment.
* Exceptional written and oral communication skills
* Medium level of computer skills using Microsoft Office (Word, Excel, Outlook)
* Strong leadership and confident in decision making
To commence your journey with us, the following is required:
* Relevant tertiary qualification in business and/or tourism and/or equivalent relevant work experience
* Working with Children Check
* Drivers' Licence
* First Aid Level II and CPR