We are currently looking for an outstanding candidate to join our passionate, customer focused and SA based team in Holden Hill. We are looking for a handyman/woman who is mechanically minded with an interest and/or experience repairing/fixing Mobility Equipment, performing maintenance tasks, replacing spare parts or putting equipment together. No experience is necessary, but evidence of abilities or skills is preferred. Full Time opportunity available with flexible hours possible.
You will be based at our Holden Hill branch but will be required to travel between metro branches depending on the needs of the business.
This role requires product delivery, set-up and servicing, repairs and part-replacement as well as on-the-road and in-store customer service and sales.
Day-to-day responsibilities include:
* General service of Mobility Equipment
* Mobility / Assistive Technology equipment repair
* Installation / fit out and adjustments of scripted equipment & accessories
* Onsite/workshop repairs
* Routine equipment servicing
* Identifying problems & faults
* Ordering of spare parts
* Installation of replacement parts
* Customer appointment scheduling
* Retail sales & service
* Product demonstrations
* Product delivery and servicing
* Basic customer training on safe usage of equipment
* Working as a team and also solo
* Delivering to customers
* Key holder responsibility
* Drive sales and growth of business
* Liaise with key clients ie. OTs, Physio, Nurses
* Build strong relationships with hospital teams
* Manage equipment - ordering, invoicing, data entry and servicing.
* Answering of internal and external calls and emails
* Responsibility of maintaining company van
All required training will be provided to the successful applicants, a variety of on-the-job training, online training courses, seminars/webinars and required reading will be available depending on the role.
About You
You will work as part of a team of around 70 (and growing) colleagues across 9 stores & clinics around the state. You will work autonomously with clients and also as a team. As Respirico Healthcare is a growing company with overlapping but separate divisions Sleep, Respiratory, Mobility & Assistive Technology there is opportunity for variety, learning and career growth.
You will be someone who enjoys helping others and interacting with customers and clients, you will be willing to spend the time with clients to find the right option for them. You will perform well under stress, and will relate well to people of all races, all ages and at all levels. You will meet challenges head on and see obstacles as new opportunities.
To qualify, the right candidate must be a mature, confident and well organised individual with a strong drive to achieve. You will perform well under stress, and will relate well to people of all races, all ages and at all levels. You will meet challenges head on and see obstacles as new opportunities.
Skills & Experience
* Monday - Friday - Up to 5 days per week
* Career opportunity with scope for future advancement
* Car licence required with good driving record
* Company vehicle provided for work
* Police clearance required
* Excellent customer service skills
* Good health
* Some heavy lifting required (20kgs+)
* Stable work history
* Competent computer skills
* Good mechanical aptitude
* Self-confident with excellent communication skills
* Demonstrated empathy with elderly, disabled and vulnerable customers
* Accepting of all races, religions etc
* NDIS Worker Screening Check (can be completed during induction)
* Reliable, punctual, honest and committed
* Education – high school, some post-secondary studies preferred but not essential
* A trade background or experience in repairs, equipment maintenance & servicing advantageous but not essential
* Background in health, sales, customer service or management is preferred but not essential
* Up to date flu-shot & Covid-19 vaccination required (Industry requirement)