Our client, McDonalds Charters Towers is currently looking for a Retail Supervisors. If you have a passion for connecting with people working in a fast-paced industry, they want to hear from you.
The main tasks and duties for this position are:
* Monitor inventory levels and purchases and ensure they stay within budget
* Maintain records of stock levels and financial transactions of all stock and products
* Verify accuracy of inventory and orders to ensure control of stock and minimise variances
* Organise store operations and allocate responsibilities to personnel
* Supervise and guide staff towards maximum performance
* Maintain an empowering and coaching mindset when monitoring progress on targets and goals
* Deal with complaints from customers to maintain the store's reputation
* Inspect areas in the store and resolve any issues that might arise
* Effectively resolve customer concerns to ensure positive outcomes
* Plan and oversee in-store promotional events or displays
* Keep abreast of market trends to identify opportunities for store improvement
* Analyse sales and revenue reports and support forecasting of store performance
* Assist in controlling store costs and supporting efficient operations
* Ensure the store fulfils all legal health and safety guidelines
* Ensure compliance with occupational health and safety regulations
* Ensure staff follow safety and operational procedures
* Follow up on maintenance of store facilities, equipment, and premises
* Monitor staff performance and provide coaching and feedback
* Assist in training and supervising staff
* Support recruitment and onboarding of new employees
* Resolve team conflicts in a constructive manner
* Monitor store performance and contribute to achieving sales and operational targets
* Utilise store reports and data to track progress and support decision-making
Qualification
* Relevant experience or qualifications for a similar role
* Australian Citizens & Permanent Residents only
* Strong leadership and team management
* Proficient in customer service recovery and relationship building
* Sound knowledge of health and safety and food safety regulations
Salary offered: $76,000 - $85,000 per annum
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