A tourism organisation in Ballarat is looking for a skilled Front Desk professional to deliver exceptional guest experiences.
About the Role:
* Manage guest bookings and room assignments
* Process arrivals, departures, and inquiries in a friendly and efficient manner
* Utilise strong communication skills to provide guests with accurate information and support
The ideal candidate will have prior experience as a front desk team member or receptionist. Excellent communication skills and a passion for delivering outstanding guest service are essential. The ability to work as part of a close-knit team is also highly valued.
Key Responsibilities:
1. Handle guest reservations and amendments in a timely and professional manner
2. Provide detailed information about hotel services, amenities, and local attractions
3. Maintain accurate records and reports of guest interactions and transactions
Familiarity with computer systems and technology is preferred but not essential. We offer on-the-job training for successful candidates. Join our supportive team environment and enjoy the satisfaction of making a real difference in our guests' lives.