ABOUT US
We are the home of harness racing in Victoria.
We are a seven day a week entertainment venue with a range of racing and non-racing offerings including dining facilities, large function & conference rooms, 41 room four-star hotel, busy gaming lounge and sports bar & TAB.
We are committed to providing high standards of excellence in racing, hospitality and customer service with a passion for providing our customers with a great experience.
THE OPPORTUNITY
You will work closely with the Bistro Manager to ensure the smooth running of a busy bistro, café and lounge. Responsibilities:
People Management
* Lead by example and support all Food & Beverage staff to conduct their day-to-day duties in a competent, friendly and efficient manner
* Communicate Tabcorp Park policies, strategies, and goals to Food & Beverage Team
* Promote teamwork, personal presentation & image in line with Dress Code & Uniform Requirements
* Implement staff training, to ensure Bistro Food & Beverage staff are aware of Tabcorp park procedures and customer service standards
* Provide formal feedback on performance – complete annual performance reviews
* Identification of staff training needs and to formulate training and development plans
* Recognise and commend good performance / results
* Identify unacceptable performance and carry out improvement plan in conjunction with the HR Manager
* Perform any 'duty of care' requirements for staff
Customer Service Management
* Practice and demonstrate Tabcorp Park Customer Service Standards; train and lead staff to ensure customer standards are met
* Monitor level of customer service and in conjunction with senior management, recommend and implement training as required
* Respond to guest concerns and take responsibility for resolving issues
Operations Management
* Review resources to meet guest needs, set work standards and allocate priorities in the absence of the Bistro Manager
* Ensure compliance to all Tabcorp Park values, policies, and procedures such as OH&S, food and hygiene standards, professional venue presentation, cash control etc.
* Identify opportunities for continuous improvement in work processes and procedures and implement changes in workplace practices
* Actively promote Tabcorp Park's facilities and contribute to the development of new promotional activities for the venue to maximise revenues
* Maintain Time Target on a daily basis checking that staff shifts are accurate
* Manage self to optimum level attending training courses that fulfil development plan
Communication
* Prepare and send a daily hand over and communicate any concerns to the Bistro Manager
QUALIFICATIONS REQUIRED
* RSA
* Food Handlers Certificate
* First Aid & CPR (optional)
* Victorian Drivers Licence
* Previous experience in a hospitality / tourism industry
* Previous supervisor experience in a multi-faceted hospitality venue
* Ability to work a rotating roster including some nights and weekends
AVAILABILITY
Must be available to work a rotating roster including days, nights, weekends and all major events.
In return excellent benefits are on offer including competitive salary, free onsite car parking, staff discounts, training and career development.
APPLY NOW
We thank everyone for their application. Only those selected for an interview will be contacted.
There are part-time and casual opportunities for this position. Please outline your preference in the Cover Letter (CV).
The successful applicant will be required to undergo background checks in accordance with company policy including a police check.
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