Customer Support Specialist
This role is ideal for individuals with a strong background in the banking industry, exceptional communication skills, and a keen ability to navigate complex customer issues.
* Handle complaints, ensuring they are reviewed, approved, and closed with adherence to content standards.
* Assist in internal monitoring, regulatory compliance, and manage third-party oversight with high attention to detail.
* Implement and manage audit processes, compliance documentation, and risk mitigation strategies effectively.
* Spearhead training initiatives, identifying needs and coordinating with partners to ensure comprehensive knowledge sharing.
* Drive client satisfaction through proactive management of expectations and resolving escalated issues in vendor operations.
Key Requirements:
* 3 to 5 years of experience in the banking industry, with a strong grasp of regulatory environments.
* Proven ability to prioritize tasks, manage time efficiently, and maintain organization in a fast-paced setting.
* A proactive, high-energy individual who thrives under pressure and can adapt quickly to change.
* In-depth knowledge and experience with Better Business Bureau, CFPB, Attorney General, and FDIC regulations.
Benefits:
* Medical insurance
* Vision insurance
* 401(k) with company matching
* Life insurance
Job Function:
Customer Service, Accounting/Auditing, and Administrative