Customer Support Role Overview
An Australian brand is seeking a skilled Customer Support Specialist to provide assistance with Telstra product inquiries.
Key Responsibilities:
* Answer inbound calls from customers, addressing their concerns and resolving issues in a timely manner.
* Troubleshoot technology problems, using technical expertise to identify and resolve complex issues.
Required Skills:
* Strong communication skills, enabling effective interaction with customers and colleagues alike.
* A resilient mindset, allowing for adaptability in high-pressure situations.
* Solution-based thinking, empowering the ability to devise innovative solutions to complex problems.
Benefits of Working with Us
The role offers flexibility due to a work-from-home arrangement after initial training. A supportive team environment fosters growth and inclusivity.