Reporting to the General Manager, the Senior Operations Manager will oversee and optimise multi-site claims teams across Adelaide and Brisbane.
You'll be accountable for operational excellence, customer experience outcomes, and the successful delivery of complex transformation programs - including multiple system replacements and capability modernisation.
This is a high-impact leadership role, balancing disciplined operational performance with a people-first culture, during a period of significant change.Key ResponsibilitiesLead and optimise large, multi-site claims operations, ensuring service excellence, productivity, and compliance targets are achieved.Drive operational transformation through process uplift, system modernisation, and disciplined risk and quality frameworks.Champion a culture of accountability and high performanceInspire and develop leaders with a process-driven yet people-focused approach, ensuring engagement and capability growth.About YouProven track record leading large and complex operations in insurance, financial services, or similar industries.Deep expertise in productivity, utilisation, capacity management, and operational excellence.Strong background in transformation and process redesign, with the ability to manage multiple system and process changes.Skilled in performance management, risk frameworks, and compliance standardsExceptional leadership presence - visible, approachable, and able to bring teams on the journey through change.What's On OfferOpportunity to make a national impactJoin a values-driven organisation with a strong focus on customers, people, and innovation.Collaborate with an inspiring leadership team and industry experts.If you're an operations manager who thrives on complexity, transformation, and delivering measurable results, we'd love to hear from you.Unlock job insightsSalary match Number of applicants Skills matchOperations Manager - Customer Experience2d agoExpressions of Interest - Queensland Government Consulting Services (QGCS)Queensland Treasury Corporation12d agoDirector of Strategy & Operations8d agoWhat can I earn as an Operations Manager
#J-18808-Ljbffr