Employment Type
: Temporary Full Time up to January 2027, with potential availability of ongoing employment
Position Classification
: Health Manager Level 1
Remuneration
: $87, $116,824.00 per annum plus superannuation
Hours Per Week
: 38
Requisition ID
: REQ634916
Location
: Corporate Office, Newcastle
Applications Close:
16 February :59pm
About The Opportunity
NSW Health Pathology have an exciting opportunity for an experienced and collaborative ICT Service Desk Officer to join the ICT Service Management team.
Being part of NSW Health Pathology means you're helping create better health and justice systems every day.
We operate more than 60 laboratories and around 200 collection centres across NSW and conduct over 60 million tests per annum. Our network of pathologists are supported by scientists, technicians and support staff who quickly and accurately assess samples so clinical teams can make the best possible treatment decisions for patients. We encourage our staff to be involved in research and innovation opportunities to help create safer, healthier communities. Our Forensic & Analytical Science Service provides independent, objective analysis to the NSW criminal and coronial justice systems.
What We Can Offer You
* Accrued Days Off in addition to Annual Leave
* Generous salary packaging options and other fringe benefits
* Corporate wellbeing programs, including the Fitness Passport
* Learning and development opportunities, including in-house training with RTO My Health Learning
What You'll Be Doing
As a Level 1 Support Centre Agent for the NSW Health Pathology you are the first point of contact for NSW Health Pathology workers experiencing issues with IT. These issues can be anything from being unable to log into lab software or lab equipment not working correctly. Your responsibility will include the following:
* Answer incoming calls relating to IT Support
* Perform remote troubleshooting to resolve problems through diagnostic techniques and pertinent questions
* Direct unresolved issues to the next level of support personnel
* Provide accurate information on IT applications, products or services where required
* Record events and problems and their resolution in logs
* Pass on any feedback or suggestions by customers or other contributors to the appropriate internal team
* Identify and suggest possible improvements on procedures
* Monitor self-logged ticket queues
Interested in joining Australia's largest public pathology service? Apply now by addressing the following questions:
* Demonstrated previous experience in an ICT help desk or other customer service role.
* Demonstrated experience with Laboratory specific applications such as Auslab, AMS, eBlood, PLS or similar. Experience managing and supporting desktop hardware and software including Win 7, Win 10 and desktop applications such as MS Office, printing and networking.
* Knowledge of and demonstrated experience with Help Desk applications such as Atlassian JIRA and Confluence or similar.
* High level written and verbal communication and interpersonal skills, able to explain and recommend solutions to non-technical people.
* Demonstrated ability and desire to work in a team environment.
* Demonstrated ability to create and maintain accurate and up to date documentation.
Need more information?
* Click here for the Position Description
* Find out more about applying for this position
For role related queries or questions contact Sam Forsyth on
*New to NSW Health Pathology?*
The preferred candidate may be required to undergo a functional assessment prior to appointment.
Talent Pool
If the selection panel identifies more than one suitable candidate for the role, an eligibility list will be created for future temporary and casual vacancies.
*Our Commitment to Diversity and Inclusion*
NSW Health Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.