Facilities Operations Centre: Monitoring and Support Specialist
The Facilities Operations Centre (FOC) is a critical component of our data centre infrastructure, responsible for 24/7 monitoring and support. We are seeking a skilled professional to join our team as a Monitoring and Support Specialist.
Your primary responsibility will be to monitor the data centre's physical infrastructure, ensuring optimal performance and reliability. You will serve as a point of contact for internal and external teams, providing assistance and support as needed.
You will work closely with our Data Centre Engineering team to develop communication and escalation protocols, designed to improve team performance. Additionally, you will contribute to outage post-mortem analysis and ensure timely updates to records.
In emergency situations, you will assist with coordination and communication during recovery efforts, working collaboratively with cross-functional teams to resolve issues quickly and efficiently.
To succeed in this role, you will need strong technical skills, particularly in electrical or mechanical engineering, and experience working with Building and/or Electrical Platform Management Systems. A background in data centre engineering or operations is highly desirable.
We value candidates who can think critically and creatively, able to navigate complex problems and identify effective solutions. Strong verbal and written communication skills are essential, as is proficiency in Microsoft Office.
Australia-wide, we operate on a global scale, providing cutting-edge cloud infrastructure services to customers worldwide. As a member of our team, you will have the opportunity to collaborate with diverse professionals, sharing knowledge and best practices to drive innovation and excellence.
Our commitment to diversity, equity, and inclusion sets us apart, creating a workplace where everyone feels valued and empowered. We welcome applicants from all backgrounds and experiences, offering equal opportunities for growth and development.
This is an exciting opportunity to join a dynamic team, driving operational excellence in our data centres. If you are passionate about delivering exceptional results and committed to customer satisfaction, please apply today.
* Key Responsibilities:
* Monitor data centre infrastructure
* Serve as point of contact for internal and external teams
* Develop communication and escalation protocols
* Contribute to outage post-mortem analysis
* Ensure timely updates to records
* Assist with emergency recovery efforts
Required Skills and Qualifications
* 2+ years of electrical or mechanical engineering experience
* 1+ years of experience working with Building and/or Electrical Platform Management Systems
* 2+ years' experience in data centre engineering or operations
We offer a competitive compensation package, including salary, benefits, and opportunities for career advancement. If you are a motivated and results-driven professional looking for a new challenge, please submit your application today.