About Us:
The Spirited Goat has been serving the Townsville community for 12 year and comprises of two trendy sister restaurants located on the beautiful strand foreshore and The Precinct, a family neighbourhood.
The Spirited Goat specialises in amazing coffee and breakfast in the morning and modern Mediterranean cuisine and cocktails for lunch and dinner.
Our establishment prides itself on providing exceptional customer service in a warm, inviting atmosphere that keeps our guests coming back. As we continue to grow, we're looking to expand our management team with a dedicated professional who shares our passion for hospitality excellence.
About the Role: We are seeking an experienced Restaurant Senior Supervisor to play a hands-on leadership role at The Spirited Goat – The Precinct, overseeing the restaurant, café, and Italian operation.
This position is heavily operational and shift based. You will be working on the floor, leading by example during service, supporting staff in real time, and ensuring smooth day-to-day operations across all areas of the venue. This role is ideal for someone who enjoys being actively involved in service, not sitting behind a desk.
KEY RESPONSIBILITIES:
Work hands-on across shifts in the restaurant, café, and Italian operation
1. Lead from the front during service, supporting FOH and BOH teams
2. Supervise daily operations to ensure smooth, efficient service
3. Train, mentor, and support staff on shift
4. Maintain high standards of customer service and presentation
5. Assist with rosters, shift coverage, and staffing coordination
6. Monitor service flow, table turns, and customer experience in real time
7. Support cost control for labour, food, and beverage
8. Ensure compliance with food safety, WHS, and licensing requirements
9. Handle customer feedback and resolve issues professionally on the floor
10. Report operational issues and improvement opportunities to management
HEALTH AND SAFETY:
* Comply with all requirements of the Work Health and Safety Legislation
* Support a positive health and safety culture among all staff
* Ensure all staff are properly trained in food safety protocols
* Maintain all required licenses and certifications for the establishment
QUALIFICATION AND EXPERIENCE:
* Proven experience in a Senior Supervisor, Assistant Manager, or similar role
* Australian work authorisation is required at the time of application
* Strong on-the-floor leadership skills
* Confident running busy services and managing teams during peak periods
* Solid understanding of restaurant, café, and Italian-style service
* Reliable, proactive, and solutions-focused
* Comfortable working rotating shifts, weekends, and busy services
* Excellent communication and people skills
* Current RSA (or willingness to obtain)
* Minimum one years' full-time experience in a similar role within the restaurant industry
* Proven knowledge of food safety regulations and Work Health and Safety Legislation
* Safe Food Handler certification is required
* Strong financial acumen with experience in budget management and cost control
* Excellent leadership skills with demonstrated ability to motivate and manage staff
* Exceptional customer service skills and conflict resolution abilities
* WHAT WE OFFER:
* Competitive salary package based on experience
* Full-time, stable role in a well-established venue
* Opportunity to grow within a broader hospitality group
* Support from senior management and ownership
* Immediate start available
Job Type: Permanent Full-time
Pay: $70, $75,000.00 per year (plus Superannuation)
Work Location: Spirited Goat - The Precinct 23/18 Village Drive Idalia
Schedule: Must be available weekends and nights
Application Open 18th January 2026