**APS4 NCC Service Support Officer**
**About the Team**
The Contact Centre Branch undertakes service delivery implementation and enhancement for participants and providers of the NDIS.
The NDIA National Contact Centre (NCC) is the main communication channel for people to contact the NDIA. The NCC responds to enquiries from participants, prospective participants, providers, organisations and the general public.
**Responsibilities may include but are not limited to**:
- Distributing communication pieces relating to work in the NCC and managing feedback.
- Undertaking data entry, reporting and maintaining registers.
- Publishing and maintaining the internal NCC intranet site.
- Creating simple scripting and work instructions for NCC staff.
- Coordinating corporate support functions, administration and onboarding of contractors involved in channel management.
**Key skills required for role**
- Strong organisational skills managing demanding and changing workloads and competing priorities
- Solid conflict resolution skills dealing with confronting situations and behaviours
- Proven background working in a busy open office environment
- Intermediate MS Office knowledge
- Experience using client records management system (CRM)
**Information technology and Security**
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