Customer Service Role Overview
As a Customer Service Representative, you will be the key to delivering exceptional service experiences for our clients.
The role involves interacting with customers via phone and email to manage quotes, respond to queries, and convert them into sales opportunities. Your goal is to build strong relationships, address customer concerns, and provide timely support.
You will collaborate closely with internal stakeholders, including warehouse and sales teams, to ensure seamless delivery of products that meet customer expectations and requirements. This includes managing product specifications, special packaging, and delivery timetables effectively.
Key responsibilities:
* Manage customer inquiries and resolve issues in a professional and courteous manner.
* Collaborate with internal departments to ensure customer needs are met and exceeded.
* Develop and maintain relationships with customers to drive loyalty and repeat business.
Required skills and qualifications include:
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Problem-solving and conflict resolution skills.
Benefits of working with us:
* Opportunities for career growth and development.
* A dynamic and supportive work environment.
* Competitive salary and benefits package.
Join our team of dedicated professionals who share your passion for delivering exceptional customer service. Apply today and take the first step towards a rewarding career!