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Technical support

Sydney
Concentrix
Posted: 17 August
Offer description

Technical Support - Desktop Support - On-site Sydney

Join to apply for the Technical Support - Desktop Support - On-site Sydney role at Concentrix


Technical Support - Desktop Support - On-site Sydney

Join to apply for the Technical Support - Desktop Support - On-site Sydney role at Concentrix

Job Title:

Technical Support - Desktop Support - On-site Sydney

Job Description

The End User Support team is a 100% on-site role who provides desk-side support to the local Concentrix Catalyst site in Sydney, as well as remote assistance across ANZ with their information technology across a range of Windows and Mac devices.

The role involves the setup, configuration and support of local site infrastructure including machine software and hardware, printers and networks.

Looking to grow your IT career in a hands-on, fast-paced environment? Our End User Support team is seeking an IT Support Specialist for a 5-month maternity cover position on a Fixed Term Hire basis.

The IT Support Specialist provides on-site technical assistance in our Sydney office while also supporting teams across ANZ remotely.

This role is perfect for someone eager to expand their technical expertise, and enhance stakeholder experience. You'll be the go-to person for troubleshooting, setup, and maintenance of hardware, software, networks, telephony, and local IT infrastructure.

What You'll Be Doing:


* Desktop & User Support – Install, configure, and troubleshoot Windows & Mac devices, manage accounts, and track IT assets.
* Network & Connectivity – Assist with LAN/WAN troubleshooting, patching, and basic network admin tasks.
* Telephony & VoIP – Support local VoIP infrastructure, diagnose issues, and coordinate handset replacements.
* Server & Security – Perform basic server troubleshooting, ensure patching and security compliance.
* Printers & IT Equipment – Provide first-level printer support, maintain video conferencing and smart board systems.
* Process & Compliance – Follow IT security guidelines, PCI/COPC standards, and contribute to documentation & knowledge sharing.

What You Bring:
* 3+ years of IT experience, with at least 2 years in an IT company in a similar remote or on-site support position
* Strong skills in Windows & Mac support, troubleshooting, and hardware/software setup
* Understanding of networking (WAN/LAN), VoIP, and Active Directory
* Ability to diagnose & resolve IT issues independently
* Experience working with O365, Microsoft Office, network printers, and enterprise applications
* Great communication skills and a customer-first mindset
* Bonus Points If You Have:
* Experience with Cisco networking, Linux, or Uninterruptible Power Supply (UPS) systems

Why Join Us?

At Concentrix, you'll be part of a collaborative, supportive IT team in a dynamic work environment. This is your opportunity to work hands-on with technology, take ownership of solutions, and grow your expertise while supporting a high-energy workplace.

Apply today and take the next step in your IT career

Location:

AUS Sydney - Level 21-Suite 1, 175 Pitt Street

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

R1629395


Seniority level

* Seniority level

Mid-Senior level


Employment type

* Employment type

Full-time


Job function

* Job function

Information Technology
* Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Concentrix by 2x


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