PERSOL Group brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOLKELLY, the largest workforce solutions provider in APAC.
ServiceNow Technical Lead
* Federal Gov Contract, EL1 equivalent
* Canberra/ Brisbane - based, Baseline clearance (min) or NV1 clearance
* ASAP until end of FY 2026, with 9-month potential extension option
Job details
Our federal Government client is seeking to engage a suitably qualified and experienced ServiceNow Technical Lead to deliver and support a range of ICT projects/programs.
The ServiceNow Technical Lead will be the conduit between business and technical teams, leading and supporting work to administer and develop the ServiceNow platform. This includes the design and implementation of both out-of-the box and custom solutions to meet business needs.
Key duties and responsibilities
The ServiceNow Technical Lead will be responsible for, but not limited, to:
* Taking ownership of proposed ServiceNow solutions and leading the development including setting priorities, allocating work, and fostering a high-performance culture.
* Developing and maintaining development plans and user stories to ensure milestones are delivered are on time, within budget and are of a high quality.
* Performing coding (JavaScript) and configuration (Flow Designer, UI Builder, Business Rules) on the ServiceNow platform.
* In partnership with clients and other stakeholders, applying strategic and systems expertise to design, develop, test, and implement solutions (i.e. integrations, customisations and/or enhancements) in line with business requirements and frameworks and standards.
* Liaising with technical teams and business area staff to facilitate the rapid resolution of issues and/or faults within fielded ServiceNow applications and modules, and those still under development.
* Contributing to the continuous improvement of ServiceNow by monitoring and keeping abreast of new ServiceNow features and functionalities, and providing recommendations for development, process and systems enhancements.
* Liaising with vendors, business areas and IT Branch staff as required to mitigate delivery risks and issues and remove blockers.
* Working as part of an Agile project/program team or business as usual area as directed.
* Performing other duties as directed from time-to-time by Directors/Team Leaders or a delegate.
Canberra #Brisbane
If you meet these requirements, please apply now or for a confidential discussion please call Athena Yung on or reach out
PERSOL Group strives for diversity, inclusion, and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation, or abilities to apply.