Key Highlights
* Newly created role leading a high performing team.
* Lead enterprise credit strategy and capability uplift.
* Enjoy flexible work, inclusive culture and strong community values.
Your Role
In this newly created and critical role, you will shape and embed a culture that balances customer needs with credit and compliance requirements. You will lead the ongoing development of Digital Lending Application capability across Lending Assessment, building collective expertise and elevating service quality and customer focus.
Responsibilities
* Leading coaching and capability uplift across Lending Assessment to enhance customer experience and credit quality.
* Driving alignment with People First Bank's strategic direction, ensuring a strong risk culture and operational efficiency.
* Providing expert credit, risk and compliance guidance to internal stakeholders, projects and leadership groups.
* Improving service standards by enhancing team capability, reviewing performance and reducing turnaround times.
* Ensuring effective implementation and monitoring of end-to-end lending processes.
* Build team expertise through knowledge-sharing, mentoring and proactive risk-mitigation practices.
* Champion continuous improvement, operational efficiency and strong risk management across systems, processes and behaviours.
* Lead a high-performing coaching team, role-model leadership excellence and ensure a safe, accountable and values-aligned work environment.
About You
You bring substantial professional experience within financial services and are recognised for your strategic mindset, strong stakeholder engagement and ability to influence outcomes in complex, fast‑paced environments. Highly adaptive and a quick learner, you communicate complex concepts with clarity and work collaboratively to shape direction, drive improvement and support sound credit decision‑making.
Additionally, we seek
* Senior Delegated Lending Authority experience across complex, high-value credit applications.
* Deep knowledge of regulatory and prudential standards for credit assessment.
* Advanced credit risk assessment and decisioning capability.
* Strong analytical and commercial acumen to interpret complex financial information.
* Ability to design, enhance and apply credit policies, processes and frameworks.
If successful, you will be required to obtain and maintain "Responsible Person" status under People First Bank's Fit and Proper Policy.
Why you'll love working with us
People First Bank – our new brand – says exactly what we're all about : people. We're committed to supporting and growing our team and creating an outstanding work environment.
Benefits
You'll have access to financial and lifestyle benefits to support your success and individuality :
* Flexibility and hybrid working arrangements.
* Extend your salary with discounts on banking, health insurance, and shopping across Australia.
* Advance your career with training, study support, and project opportunities.
* Competitive leave benefits that empower employees to take time for themselves and loved ones.
* Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.
* Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
* Be recognised for your contributions through our peer-driven recognition program.
A bit about People First Bank
In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited – Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand – People First Bank.
We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian‑based contact centre and branches across five states.
With a vision 'To deliver positive change through banking', People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We're big enough to make an impact; but agile enough to influence and do interesting work.
Apply online now
If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume.
We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.
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