Overview
Team Leader Community Experience and Education role at Central Coast Council. Newly created role leading a team of professionals in Water and Sewer Directorate to enhance community engagement, education, and customer experience.
Responsibilities
- Lead a team of professionals and promote continuous improvement and operational excellence.
- Drive customer- and employee-centric approaches across the directorate.
- Design, deliver and evaluate education and community engagement programs; manage stakeholder engagement and customer liaison strategies that align with the 3C's Framework.
- Provide strategic and operational leadership to deliver high-quality outcomes and value to the community.
Qualifications
- Degree qualification in Business, Engagement, Education or related field OR demonstrated solid contemporary experience with ongoing professional development.
- Current Class C Driver's Licence
- Proven experience in leading high-performing teams with coaching and strategic direction.
- Strong understanding of Human-Centred Design in community engagement.
- Experience in design, delivery, and evaluation of programs reflecting customer values and community needs.
- Background in community engagement, education, stakeholder management, or related field, particularly in customer-centric environments.
- Familiarity with IPART's 3C's Framework.
- Ability to lead teams committed to quality outcomes and continuous improvement.
- Skills in data storytelling and survey analysis to inform decisions.
Other Information
- Salary up to $110.9k per year, with progression to $128.5k plus 12% superannuation after skills assessment.
- Permanent full time role with hybrid/flexible working arrangements (2 days from home, 3 days onsite).
- Location: Wyong Administration Building, Central Coast Council.
- 9 day fortnight option.
- Application closing: midnight on Monday, 6 October 2025.
How to Apply
To lodge your application, follow steps: answer online questions, attach resume, attach qualifications and licences. Contact details for assistance:. National Relay Service contact for accessibility.
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📌 Team Leader Community Experience and Education
🏢 Careers at Council
📍 Central Coast Council