Join Vanguard Laundry, a well-established commercial laundry in Toowoomba, as our General Manager. You will be at the intersection of operational excellence and social purpose, leading diverse teams and business functions with a visible and values-driven style.
You will help shape long-term strategy while driving a financially sustainable and inclusive workplace. With flexibility around commencement, we are seeking the right senior leader to join us later this year or early next.
About us
Vanguard Laundry provides high-quality laundry and linen services while offering transitional employment opportunities for those who have faced complex barriers to employment. Our purpose is to empower beyond barriers, and our vision is employment for everyone.
Our values include:
- Accountability
- Empowerment
- Inclusivity
- Quality
- Safety
The role
This is a dynamic leadership position overseeing the end-to-end operations of Vanguard Laundry. You will lead a high-performing team, ensure operational excellence, and drive strategic initiatives that balance service quality, customer satisfaction, financial performance, and social impact.
How will you do this?
- Lead, mentor, and develop a high-performing operational team.
- Ensure quality, safety, and compliance with ISO9001 and Australian Standards.
- Oversee budgets, forecasting, cost management, and revenue growth strategies.
- Manage inventory, assets, and operational resources to ensure business continuity.
- Drive customer acquisition, retention, and service excellence.
- Foster solid relationships with customers, community partners, and stakeholders.
- Promote the organisation through marketing activities and public events.
- Oversee HR functions including recruitment, onboarding, and performance management.
- Identify and implement continuous improvement initiatives.
- Support funding activities, including grants and outcomes-based payments.
Who you’ll be working with?
You will be leading a team including Employment Coordinators, Laundry Supervisors, and laundry production workers and delivery drivers. You will be working closely with the CEO and a board of volunteer directors.
Why you’ll love working here
- Not for Profit salary package benefits
- Close-knit, dedicated team
- Autonomy in role
- Flexibility to support a healthy work-life balance
- Access to external training for career development
- Paid first aid and mental health first aid
- Opportunity to create impact
About you
With proven experience at a senior management level, you can balance strategic thinking with hands-on leadership. You are equally comfortable driving operational improvements, guiding teams through change, and building strong relationships with stakeholders.
What you’ll bring:
- Tertiary qualification or relevant experience in business or a related field
- Minimum three years’ experience in a senior management role, leading diverse teams.
- HR management exposure, including performance management and workforce planning
- Experience in manufacturing and/or production environments (desirable)
- Strong verbal and written communication skills.
- Excellent planning, prioritisation, and problem-solving abilities.
- Financial acumen, including budget development and management.
- Strategic mindset with a focus on process improvement.
- Flexibility, resilience, and attention to detail.
The recruitment process will include confidential discussions, informal coffee discussions, and a site tour. To know more, reach out to Stephanie Kelly from Recruit With Me.
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📌 General Manager
🏢 Vanguard Laundry
📍 Toowoomba Regional