Job Description
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity
Our Lysaght business is looking for a Customer Service Supervisor to join the Customer Service Team based in Toowoomba QLD. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.
In this exciting opportunity, you will lead and develop the Customer Service team to strengthen their capabilities in achieving exceptional customer experiences, working closely to align the team strategy with business objectives and outcomes for your team.
What Will You Do?
* coach and motivate your customer service team to enhance capability, performance and engagement levels so aspirational targets can be met
* continue to grow collaborative partnerships and meaningful relationships with both our customers and internal stakeholders
* proactively monitor business operations; identify trends to respond to business opportunities or risks - continually reviewing all customer service processes to continue to enhance customer satisfaction
More About You
You have a passion for the customer experience as well as high attention to detail and have the ability to complete multiple tasks simultaneously. You will have:
* experience in developing meaningful and beneficial relationships with customers
* demonstrated leadership experience and the ability to influence change
* a solid understanding of B2B sales processes
* exceptional communication skills and the ability to develop capability of the team
* a customer-centric mindset towards our internal and external stakeholders
* knowledge of transport allocation/general transport experience is highly desirable
What's in it for you?
* the opportunity to be part of a high functioning customer service team
* develop new networks with our customers and internal stakeholders
* exposure to people leadership
* opportunity to facilitate innovation and change
Why BlueScope
As we're creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you'll:
* Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
* Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
* Experience connection and care. Experience a positive, inclusive work environment where we look out for each other's safety and wellbeing.
* Deliver work that matters. Every action you take matters in delivering for your customers and strengthening communities for the future. We value what you do.
At BlueScope, we offer work-life flexibility through our B-flex program. We're committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We're passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.
It's an exciting time in our history as, together, we work towards Our Purpose: "We create and inspire smart solutions in steel, to strengthen communities for the future."
Come and discover us at www.bluescope.com/auscareers
Join us, creating strength for the future.
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