TechTidy Consulting,established in 2016, is a leading provider of innovative technology solutions, helping our clients improve and secure their IT environment. We pride ourselves on delivering tailored solutions and an exceptional consulting service. Our culture is built on our responsiveness and a passion for technology.
About the Role
As a Senior IT Consultant at TechTidy Consulting, you'll deliver professional, trusted technical advice and solutions to our clients. This full-time, in-office role is based in East Brisbane, QLD. You'll serve as the primary point of contact for technical guidance, troubleshooting, and strategic technology advice, ensuring our clients' IT environments run efficiently and effectively.
Working hours are 8.30am - 5.30pm, Monday to Friday. Customer facing hours are 9am - 5pm, Monday to Friday.
What You'll Be Doing
* Fostering great relationships as the primary IT Consultant for a number of our clients, providing professional best practice IT advice to improve their IT environment.
* Respond to and resolve a wide range of IT support requests from clients in a timely manner.
* Diagnose and troubleshoot hardware and software problems, providing solutions and recommendations.
* Perform maintenance, configuration and upgrades on client systems and networks.
* Provide training and guidance to clients on the use of technology.
* Collaborate with the wider IT team to identify and implement improvements to service delivery.
* Maintain accurate documentation and records of all activities.
What We're Looking For
* 5+ Years of MSP/Similar Technical Experience as an IT Consultant or in a similar role
* Extensive knowledge of hardware, software, and networking technologies.
* Must have proficiency in Microsoft 365, Microsoft Windows Server, Active Directory, and Azure cloud services.
* Ticketing system experience.
* Demonstrated experience with networking protocols, cloud computing platforms, and infrastructure management.
* Strong problem-solving and analytical skills with the ability to think critically.
* Excellent communication and interpersonal skills to effectively liaise with clients.
* A passion for staying up-to-date with the latest IT trends and technologies.
* Ability to work independently and as part of a collaborative team.
* Relevant certifications or qualifications in IT support or computer science.
* Valid driver's license for onsite visits.
What We Offer
At TechTidy Consulting, we believe in creating a workplace where you can thrive both personally and professionally. Here's what you can expect when you join our team:
* Monthly performance incentives available: Senior IT Consultants are eligible for a monthly incentive once a minimum billable threshold is achieved, with additional rewards for exceeding that level. The program recognises consistently strong performance, a proactive approach to work, and a commitment to strengthening customer relationships as part of our drive to be the best IT provider, and is assessed on a monthly basis.
* A collaborative culture: We value respect, inclusivity, and open communication, creating a team environment where everyone contributes to shared success.
* Clear growth pathways: We're committed to your development, offering training and professional opportunities that help you achieve your career goals.
* Support for your well-being: Dedicated 1hr per day uninterrupted time for documentation, planning and workload management. Early finish when the weekly goals are met.
* Birthday leave: Take a paid day off to celebrate your birthday.
If you're ready to take the next step in your IT career, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.