Contact Centre Officer ( Associate Operations Officer)
Location: Sydney
Description
This customer service role is focused on handling both inbound and outbound calls/emails to provide exemplary service to our clients within the funds industry.
Job Specification
* Effectively manage inbound and outbound calls for a portfolio of funds on various clients
* Provide outstanding verbal and written customer service
* Be the first contact point for investors, financial advisors, and clients
* Respond to queries by both phone and email in a timely and efficient manner
* Proactively monitor queues within our CRM (AWD) and ensure SLAs are met daily
Skills Required
* 1-2 years of customer services experience in a call center
* Good communication and analytical skills
* An understanding and interest in financial markets
* Good organisational skills
* Excellent communication skills, both oral and written
What you will get in return
* A genuinely unique opportunity to be part of an expanding large global business
* Competitive remuneration commensurate with skills and experience
* Training and development opportunities
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.
#J-18808-Ljbffr