External Fulfillment (EF) supports AU Operations in identifying the best ways to fulfill products that Amazon FCs (Fulfillment Centers) cannot currently support. The role includes interfacing with a range of internal teams such as Transportation, Sort Centres, Retail, FBA and Supply Chain. The main tasks will be planning, execution and optimistation for First Mile EF operations. The main objective is to continuously improve the level of service that EF operations provide to our customers. The Logistics Coordinator will be responsible for day to day operations, launch of new nodes, and continuous improvement projects within the EF solutions team and will contribute to the development of Amazon’s flexible & Customer-centric fulfillment. Key job responsibilities • Manage and control performance, cost and capacity of First Mile EF operations • Monitor and analyze Customer experience and delivery performance, maintain and develop KPIs and SLAs for the service • Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders • Work closely with internal teams to optimise EF operations and achieve program growth targets • Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management • Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale • Willingness to travel to Vendor, Seller, 3PL and AU AFN sites - Bachelor's degree or equivalent - 1 years of program or project management experience - Experience in a highly analytical, results-oriented environment with cross functional interactions - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. - Experience in MS Access and SQL - Experience in requirement gathering and ability to write clear and detailed requirement document Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.