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We’re looking for a proactive and detail-oriented Ecommerce Specialist to join our team. This role is perfect for someone who thrives in digital marketing, email campaign execution, and web dev support with a sharp focus on driving results.
Key Responsibilities
1. Email Campaigns (EDMs)
- Plan, schedule, and execute weekly/monthly EDMs aligned with product launches, promotions, and seasonal events.
- Collaborate with the content team to source copy, imagery, and brand assets.
- Create light graphic design (banners, headers, product collages) to ensure emails are visually on-brand.
- Build and QA campaigns in Klaviyo, ensuring links, segmentation, and CTAs function flawlessly.
- Email Flows & Automations
- Manage and optimise lifecycle flows, including:
- Welcome series
- Abandoned cart/browse
- Post-purchase (thank you, upsell, cross-sell)
- Conduct A/B testing on subject lines, creative, and send times to improve performance.
- Report on metrics (open rate, CTR, CVR, revenue contribution) and recommend improvements.
- Website & Ecommerce Support
- Assist with website updates, including homepage refreshes, new creative uploads, and product page tweaks.
- Ensure alignment between email campaigns and site content.
- Troubleshoot and fix straightforward Shopify issues (page updates, collection adjustments, basic site edits).
About You
- 1–3 years experience in ecommerce, digital marketing or website development.
- Hands-on experience with Klaviyo (or similar ESP).
- Familiarity with Shopify and basic website management.
- Analytical mindset with the ability to interpret campaign results and drive improvements.
- Highly organised, with excellent time management skills and a proactive attitude.
Why Join Us?
- Be part of a dynamic team driving growth in a fast-paced ecommerce environment.
- Opportunity to make a direct impact on customer engagement and revenue.
- Collaborative, supportive, and creative culture.
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Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as an eCommerce Specialist?
- How many years' experience do you have in digital marketing?
- What’s your expected annual base salary?
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📌 Ecommerce Specialist
🏢 Lucent Globe
📍 City of Gold Coast