Job Opportunity: Transmission Core Technical Specialist
The successful candidate will play a pivotal role in ensuring the high performance of the network by completing key operational processes and providing technical governance across change, problem, and network experience management.
Key Responsibilities:
* Rapidly resolve complex faults raised beyond managed service to minimize customer impact and manage escalations from service assurance managers.
* Lead problem management activities including root cause analysis, corrective action implementation, and coordination with suppliers and vendors to address recurring network issues.
* Protect revenue and improve customer experience by reducing fault rates and improving the reliability of the transport network.
* Contribute to network expansion, upgrades, and introduction of new technologies/products by advising on design improvements and providing approvals aligned with service quality standards.
* Guide business partners on Optus architecture and ensure supportability of new solutions, participating as a domain expert in Change Advisory Board reviews.
* Analyse network performance data, support automation initiatives, and drive service improvements through alarm tuning, event correlation, and input to tools strategy.
* Manage technical training, security access certification, and collaborate on continuous improvement initiatives with Engineering, Vendors, and Managed Service Suppliers.
Requirements:
* Relevant professional qualifications in engineering, telecommunications, or a related science field.
* Extensive hands-on experience in maintaining and troubleshooting multi-vendor IP and/or Carrier Ethernet networks (Nokia, Cisco, Huawei) in a Tier1 or Tier2 environment.
* Solid understanding of Layer 2 services (VPLS, Epipe, etc.) and Layer 3 services (L3VPN, EVPN), along with Quality of Service mechanisms.
* Experience with network automation tools such as Python and Ansible is highly desirable.
* Vendor certifications (e.g., CCNP, NRS II) are desirable.
* Demonstrable experience supporting multi-vendor technologies in high-paced operational settings, including incident resolution and escalation.
* Excellent problem-solving and communication skills, with the ability to collaborate effectively across technical teams and non-technical business partners.