About the Role An exciting opportunity is available for an experienced Service Coordinator to join the service department supporting lift servicing and breakdowns across the Victorian region. This role is ideal for someone who enjoys coordinating technicians, managing client relationships, and ensuring operations run smoothly the service environment. You will work closely with an experienced technical team and be supported by established systems and processes. Key Responsibilities Schedule and coordinate technicians for lift servicing and breakdowns Liaise with clients regarding upcoming service schedules and requirements Prepare repair quotations Order, manage, and maintain stock and spare parts Raise invoices for servicing and repair works Create, update, and maintain service agreements with clients Deliver exceptional customer service across all communications Key Skills & Experience Proven experience in a Service Coordinator or similar role, ideally within the lift or service industry Demonstrated experience coordinating technicians or contractors for maintenance or installation works Strong written and verbal communication skills A customer-first approach with the ability to build lasting relationships Ability to manage competing priorities and remain calm under pressure Confidence liaising with stakeholders at all levels, including senior management and trades staff Experience with Zoho CRM is preferred but not essential Benefits Opportunity to join a market-leading organisation with a strong focus on internal promotion Varied and engaging role where no two days are the same Supportive, fun, and family-oriented workplace culture Flexible working arrangements About the Company This organisation is a well-established and respected provider within the lift industry, known for its strong reputation, commitment to quality, and customer-focused approach. With continued growth across the Victorian region, the business prides itself on offering a supportive team environment, proven operational processes, and genuine long-term career opportunities. About us Need Recruitment support? Contact us today! Frontline Construction, Trades and Services provides permanent recruitment services to all industries along with all positions across your business including executive appointments. Frontline Recruitment Group was established in 1995 and is made up of Industry specific verticals with specialist consultants working to help match great candidates with great career opportunities. Frontline Recruitment Group is a "People First" business. This year we have placed 1002 people and counting. Changing lives is what we love to do! To apply online, please click on the apply button. Alternatively, for a confidential discussion, please contact Brooke Maloney at Frontline Construction on 0474 542 499 or via bmaloney@frontlineconstruction.com.au, otherwise please check out our website for other available positions. www.frontlineconstruction.com.au