We are seeking a skilled professional to join our team. This role can be based in various office locations and requires working at least three days in the office.
Key Responsibilities:
* Conduct quality assessments for support staff, ensuring timely completion of performance evaluations
* Deliver onboarding programs to new colleagues and participate in calibration exercises to ensure assessment consistency
* Analyse evaluation results to identify training needs, providing insights and recommendations to leadership
* Assist in managing incident logs and ensure activities comply with legal standards and ethical practices
* Support updates to the quality management system and prepare internal reports to identify trends and improvement opportunities
Requirements include:
* RG146 accreditation and experience in the financial services industry
* Proficiency in computer software, with strong communication, analytical, and technical skills
* Demonstrated ability to work efficiently, attention to detail, and a commitment to exceptional customer service
* Resilience, relationship-building skills, and problem-solving ability
* Ability to demonstrate high standards of compliance and ethics
About Us:
Mercer is a global leader in helping clients achieve their objectives, shape the future of work, and enhance health and retirement outcomes.