Job Description
We are seeking a skilled IT Support Specialist to join our team. The successful candidate will provide technical assistance and support to end-users of IT systems and services.
Key Responsibilities
* Respond to support requests by providing information to enable problem resolution.
* Ensure documentation is available and in an appropriate format for those providing or receiving support.
* Understand and apply knowledge of current industry accepted hardware and software products.
* Research and explain organisational policies to stakeholders.
* Tailor personal communication strengths and select appropriate mediums for conveying information.
* Resolve problems using expertise in analysis, diagnosis and evaluation.
* Design solutions to issues impacting on the achievement of desired outcomes.
* Communicate service and degradation issues to customers applying a range of customer service skills.
* Provide level 3 customer service support, including investigating and diagnosing issues, and escalating unresolved ones as appropriate.
* Perform incident management tasks, including prioritising, diagnosing, and resolving incidents.
Required Skills and Qualifications
* Demonstrated experience in IT support and troubleshooting.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Able to work effectively in a fast-paced environment.
* Proficient in MS Office and relevant software applications.
Benefits
The successful candidate will receive a competitive salary package, comprehensive training, and opportunities for career growth and development.
What We Offer
In addition to the above benefits, we offer a dynamic and supportive work environment, flexible working arrangements, and a range of employee perks.