For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we're a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance. Step into a high-impact role where accuracy, problem-solving and collaboration are key. As aCredit Services Consultant, you'll join a close-knit team responsible for premium administration and credit control across CGU's intermediated portfolio. You'll manage high-value transactions, support brokers and intermediaries, and work across multiple systems to resolve complex account matters.We have12-month fixed-term and permanent full-time opportunitiesavailable based in Naarm (Melbourne).What You'll DoManage credit administration tasks including direct debit, creditor maintenance, and policy cancellationsReconcile broker remittances and process payments via EFT and chequeRespond to broker queries and maintain strong relationships with intermediariesNavigate multiple systems to resolve complex account and commission issuesApply credit risk strategies to reduce aged debt and unidentified policiesPrepare reports and support legal correspondence for doubtful debt cycleContribute to a collaborative team culture and support operational outcomesWhat You'll BringExperience in credit, finance, insurance operations or accounts receivableStrong customer service and communication skills, with the ability to engage stakeholders confidentlyProven ability to work across multiple systems and manage complex dataSolid Excel skills and strong attention to detailA collaborative mindset with strong problem-solving capabilityWhat We OfferBoosted superannuation with 13% as standard20 days annual leave + 5 days MyLeave (extra leave for what's important to you)Work from home and many more flexibility options with myFlexUp to 50% off personal insurance, including home and motor insurancePartner discounts on private health insurance, tech & appliances, and many moreAccess to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunitiesEmployment type eligibility criteria apply#J-18808-Ljbffr