Company Description
Minor Hotels is one of Australasia's largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries.
Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.
Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement.
You'll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.
Job Description
Join the team at Oaks Glenelg Liberty Suites as a Full Time Guest Service Agent.
Responsibilities
Greeting guests with warmth and professionalism
Managing guest check-ins and check-outs efficiently
Answering enquiries in person, by phone, and via email
Assisting with reservations and payments
Providing local knowledge and recommendations to enhance guest stays
Handling guest feedback and resolving issues in a timely manner
What we offer
HIGA Award rate
Supportive and friendly team environment
Staff discounts on accommodation across our global network of hotels and resorts
Opportunities for career development within Minor Hotels
Qualifications
Has previous front office or customer service experience (hotel/resort preferred)
Has strong communication and interpersonal skills
Is confident using computer systems and able to learn new software
Presents professionally and has a positive, can-do attitude
Is available to work a variety of shifts, including weekends and public holidays
Additional Information
Career Growth: Learning and development programs to boost your career.
Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
Global Perks: International accommodation discounts across our hotel brands.
Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
Experiences: Discounted entertainment and activities.
Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
Generous Leave: Parental and birthday leave.
Wellness Boost: EAP and tailored wellness support
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
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