Learning Design Specialist
* 4‐week contract + possible extension
* Hybrid | South-East Melbourne
* ASAP start (ideally 9 March)
Chandler Macleod is seeking an experienced Learning Design Specialist to support a major client in delivering training materials for a key security uplift project within their Customer Contact Centre.
About the Role
You'll design and develop engaging learning content including facilitator guides, digital materials, assessments and induction content, working closely with SMEs, frontline leaders and capability specialists. This role will help uplift capability and confidence across frontline teams.
Hybrid working applies, with onsite presence recommended during the first week.
What You'll Bring
* 4+ years in Learning/Instructional Design (contact centre experience highly regarded)
* Strong knowledge of adult learning principles & human‐centred design
* Experience developing digital and face‐to‐face learning materials
* Ability to analyse learning needs & measure effectiveness
* Strong stakeholder engagement, project management & adaptability
Why Join?
* Contribute to an important customer-facing capability project
* Supportive team environment
* Competitive market rates
Apply Now
If you're an experienced Learning Designer ready for a fast-paced, purposeful assignment, we'd love to hear from you.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.