Customer Service Representative
The ideal candidate for this position will be a highly motivated individual who is passionate about delivering exceptional customer service and creating a positive shopping experience. The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
Job Description:
This role involves supporting sales operations functions, including merchandise handling, stock processing, and stockroom organization. The Support Associate will be responsible for ensuring that merchandise is properly stored, ticketed, and easily located for replenishment on the sales floor. Additionally, they will assist with visual directives, including floorsets, window changes, and visual presentations.
The Support Associate will also participate in pricing changes and markdowns, as well as assist with boutique cleanliness and organization. They will model and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience to customers.
Responsibilities:
* Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor.
* Assist with visual directives, including floorsets, window changes, and visual presentations.
* Participate in pricing changes and markdowns.
* Assist with boutique cleanliness and organization.
* Model and promote the Most Amazing Personal Service (MAPS) principles and standards.
Requirements:
* High school diploma or equivalent.
* Previous stock or cashier experience preferred.
* Must be 18 years of age or older.
* Excellent communication and interpersonal skills.
* Ability to work effectively in a fast-paced environment.
* Strong organizational skills and ability to multi-task.
* Able to learn or adapt to technology provided by the company.
* Must be able to work the majority of the shift standing.
* Ability to work quickly and within strict timelines.
* Ability to demonstrate teamwork.
Physical Requirements:
* Constant Walking/Standing- 67-100% of 8-hour shift.
* Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift.
* Frequent Climbing- 34%-66% of 8-hour shift.