United Forklift and Access Solutions is looking for a Customer
Service Representative – Internalto support our service and spare parts
operations in Mackay. This internal role is key to ensuring our
customers' equipment is maintained, repaired, and serviced efficiently while
providing excellent support across our team.
As the exclusive Cat lift truck dealer in Australia,
and a trusted partner for Konecranes and Haulotte,
United Forklift and Access Solutions proudly supports customers nationwide with
reliable equipment, expert service, and genuine care.
Key Responsibilities
* Prepare
and follow up equipment repair quotations to achieve acceptance
* Investigate
and resolve customer issues, providing high-quality support
* Maintain
regular contact with customers to build and sustain strong relationships
* Assist
across all areas of service and spare parts teams in day-to-day operations
* Record
and document all customer enquiries, quotations, and service activities
* Support
Service Department business development opportunities
Essential Criteria
* Excellent
customer service and communication skills
* Professional
appearance and presentation
* Experience
in customer service or sales
* Knowledge
of material handling equipment
* Current
"C" class driver's licence
* Proven
ability to meet targets and achieve goals
* Experience
across service and spare parts functions
* Intermediate
computer skills (Microsoft Office)
Benefits
* 5
days anniversary leave on top of your 4 weeks
* Flexibility
to work a 4 weekly day off or a 9-day fortnight if you choose
* Career
Growth:Training, development, and opportunities to advance
* Great
Perks:United Rewards = employee discounts you'll actually use
* Strong
& Stable:Be part of a national company with a proven track
record
About United
Join one of Australia's largest
privately-owned forklift and access equipment companies, a respected
industry leader with a strong national presence and an exciting future.
With over 500+ employees, 18 branchesacross
the country, and exclusive dealership rights for global brands like
Caterpillar, Konecranes, and Haulotte, we're proud to be at the forefront of
our industry and continuing to grow.
Explore more at
Please note due to high application volumes, only
shortlisted candidates will be contacted.