ICT Senior Support Officer
Posted: 06/02/2026
Closing Date: 24/02/2026
Job Type: Permanent - Full Time
Location: Administration Office
Job Category: Government, Defence & Emergency, IT
Broome is one of the most stunning places in Australia. It has magnificent beaches and a natural environment that boasts desirable lifestyles, active and dynamic cultural, sporting and social scenes, with all the features and benefits of a small town!
At the Shire of Broome our people are fundamental to our success. We are focused on creating an inclusive workplace with the right people in the right roles, who are proactive, empowered and appropriately rewarded.
We strive to be a workplace filled with employees who live and breathe our values of PEARLS (Proactive, for Everyone, Accountable, Respectful, Listening, Sustainable).
About the Position
The Senior ICT Support Officer supports and develops ICT services to meet the needs of Shire employees and business partners, including hardware service requests, break‐fix activities, and escalated technical support. Key responsibilities include maintaining server and desktop environments, managing installations, automating support tasks, and overseeing ICT assets and audits. Providing advice and support to the Manager Information Services on any upgrade, enhancement or development issues. Additional duties involve monitoring the Council's ICT infrastructure, communication systems, and CCTV under the Manager Information Services' guidance. The role supports business systems, maintains ICT platforms, advises on system upgrades, and ensures network security. A full position description can be found here: ICT Senior Support Officer - Position Description. This is a permanent full‐time position with an immediate start. Standard working hours Monday - Friday 7:45 am – 4:30 pm Rostered Day Off accruals.
About You
* Relevant certificate qualifications in IT or a related discipline, or current studies encompassing the principles of IT.
* Previous relevant Local Government or Public Sector experience
* Microsoft certifications in the areas of: MCSE or M365, MS Azure Administration platforms.
* Networking Certifications in the area of, CCNA or Cisco, HP or Meraki platforms.
* Virtualisation Certifications in the area of: VCP or VmWare, Microsoft Hyper V platforms.
* Comprehensive knowledge of Microsoft Office 365 environment and Microsoft Windows desktop environment.
* Experience assisting end users in a formal helpdesk environment, supporting complex enterprise applications and underlying infrastructure.
* Experience with management of current Data backup, replication and restore procedures.
Desirable
* Certification or studies in Cyber security maturity is advantageous.
* Previous relevant Local Government or Public Sector experience.
* Knowledge of GIS systems.
* IT Vision SynergySoft / Altus software.
* Current unrestricted \"C" class national driver's license
Benefits
* $88,377‐$93,825 base salary per annum depending on qualifications and experience.
* In addition to base salary there are generous allowances Broome Location Allowance $11,414 and employer matched superannuation.
* Leave entitlements well above industry minimums, including additional annual leave and monthly rostered days off - giving you every opportunity to enjoy that Broome lifestyle!
* Salary sacrifices options for rental assistance, mortgage interest and more.
* Family Membership to the Broome Recreation and Aquatic Centre.
* A comprehensive Wellness Program including discounts on local services such as Pilates and Yoga.
* An active and engaging social club.
Equal Opportunity Employer
The Shire of Broome is an Equal Opportunity Employer. We embrace diversity and encourage applications from people of all backgrounds.
How To Apply
If you are interested in applying for this position, please submit a cover letter and resume that best demonstrates your suitability for this position, as well as your ability to meet the requirements of the role. Job Applications are to be submitted through Shire's website at https://www.broome.wa.gov.au/Council/Join-the-Shire-of-Broome-Team/Current-Vacancies. For more information contact People and Culture on 08 9191 3456 or hr@broome.wa.gov.au.
Application Deadline
Applications for this position are to be received no later than 4:00pm Tuesday, 24 February 2026.
The Shire of Broome reserves the right to close an advertisement early should a suitable pool of candidates be received. This means the vacancy may close without notice. If you are interested in this position, we highly recommend you apply as soon as possible. Canvassing of Councillors will disqualify.
#J-18808-Ljbffr