Job Description: Why join DXC Technology
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI‐driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets.
You'll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. The State Team Leader is responsible for leading a dedicated claims team within the state, operating under the guidance of the State Manager. This role focuses on day‐to‐day leadership, claims management oversight, coaching, and ensuring compliance while fostering a strong culture of customer service and teamwork.
Key Responsibilities
* People Management: Lead and manage a claims team within the state, ensuring high performance and continuous development. Coach and mentor team members to improve skills, knowledge, and claim outcomes. Cultivate a positive, accountable, and collaborative team environment that supports engagement and professional growth.
* Claims Management: Understand all self‐insurance and business requirements for effective case management within the Woolworths account. Provide expert technical support to the team, ensuring accurate and timely claim decisions aligned with legislative and regulatory requirements. Oversee the end‐to‐end processing of workers' compensation claims, ensuring compliance with regulations and company policies.
* Customer Service: Respond promptly and professionally to phone calls and queries from key stakeholders, ensuring high-quality customer service. Foster a customer‐focused culture within the team, ensuring injured workers and employers are treated with respect, transparency, and empathy throughout the claims process. Provide guidance and support to Case Managers in managing challenging stakeholder interactions, promoting clear, professional, and consistent communication.
* Risk and Compliance: Ensure strict compliance with all applicable workers' compensation legislation, self‐insurance requirements, and organisational policies. Maintain up‐to‐date knowledge of relevant legislative and regulatory changes and ensure this is communicated effectively within the team. Proactively identify potential risks and manage risks related to claims and collaborate on mitigation strategies.
* Teamwork & Coaching: Contribute to a positive, supportive team environment that fosters open communication, shared learning, and collective accountability. Share expertise by providing training and coaching, ensuring the team stay up to date with current laws, best practices in claims management, customer service, and compliance. Lead and facilitate team meetings, training sessions, and continuous improvement initiatives to drive team development.
Skills and Qualifications
Education
* Territory or relevant qualification in a health or related field (highly desirable)
Experience
* Demonstrated experience leading teams within self‐insured workers' compensation schemes or similar environments.
* Proven expertise in managing workers' compensation claims under self‐insurance frameworks, including compliance with relevant legislation and internal policies.
* Strong case management experience with the ability to drive successful claims outcomes while balancing cost control and team member wellbeing.
* Experience thriving in a challenging and dynamic role that requires adaptability to evolving regulatory and operational changes.
Skills
* Excellent problem‐solving, negotiation, and decision‐making abilities.
* Ability to adapt quickly and effectively to change in a complex, fast‐paced environment.
* Strong knowledge of medical and paramedical terminology and injury treatment processes.
* Proven conflict resolution and communication skills, both written and verbal.
* Proficiency with claims management IT systems and relevant applications.
Culture and Benefits
* Competitive remuneration, benefits, training and career opportunities.
* Extensive resources to support onboarding and continual development, including DXC University.
* Referral rewards for bringing friends and family to work at DXC.
* Flexible leave options, including purchased leave.
* Charitable and emergency services volunteer days.
* Employee Assistance Program for wellbeing.
* Novated leasing, discounted health insurance, paid parental leave and many other discounts.
We are an Equal Opportunity Employer. DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the 'bring your whole‐self to work' philosophy.
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