About the Team Australia is the hub for the APAC region at Miro with 70 employees across the region based in Sydney, Melbourne and Singapore. Our Sydney hub is a cross-functional team of GTM specialists at the forefront of Miro's growth strategy, partnering with the world's largest companies to drive innovation and transformation through visual collaboration. We're a high-energy, collaborative team focused on establishing Miro as a strategic platform within our customers' organisations and expanding our enterprise footprint. About the Role We're looking for a hands-on, proactive IT Administrator to join our global IT team in Sydney. You’ll be the first and second line of support for our Sydney-based employees, helping them stay productive and secure by providing excellent IT support and maintaining the systems that power Miro. As part of a Mac-only environment, you’ll troubleshoot technical issues, manage hardware and SaaS access, own the IT onboarding and offboarding experience, and support internal events and office IT equipment. This role is ideal for someone who thrives in a fast-paced, dynamic setting and takes pride in being a dependable, people-focused IT partner. What you’ll do Act as the first and second line of IT support, handling both walk-up issues and tickets submitted via our service desk platform (Jira) Provide on-site support for our Sydney office, including setup and troubleshooting of hardware (primarily Mac devices), A/V systems, and office peripherals (e.g., printers) Support SaaS applications (e.g., Google Workspace, Slack, Zoom, Atlassian, Miro, 1Password), including account provisioning and de-provisioning via Okta Assist with MDM (Jamf) administration and IAM processes to ensure secure and compliant access control Provide basic networking troubleshooting, including Wi-Fi, and VPN connectivity Collaborate with global IT teams to maintain accurate IT Asset Management (ITAM) records and improve support processes Support internal events by assisting with A/V setup (Google Meet, Zoom), livestreams, and hybrid meeting equipment Tech stack you’ll work with Operating Systems: macOS (Mac-only environment), select Windows devices SaaS & Collaboration Tools: Google Workspace, Slack, Zoom, Google Meet, Atlassian, Miro IAM & Security: Okta, 1Password Ticketing & Documentation: Jira, Confluence Device Management: Jamf (MDM) What you’ll need 4-6 years of experience in IT Support / IT Administration or a similar role Experience supporting macOS devices in a professional, enterprise-grade environment Strong knowledge of SaaS applications, user management, and provisioning Familiarity with IAM/SSO, MDM, and IT asset management practices Confident troubleshooting networking issues at the end-user level Excellent written and verbal communication skills in English What's in it for you Competitive equity package Private health insurance program Salary continuance insurance and Life insurance coverage Free lunches on in-hub days with fully stocked snacks and drinks Wellbeing benefit and WFH equipment allowance Annual learning and development allowance to grow your skills and career Opportunity to work for a globally diverse team