Overview
Customer Relationship Specialist role at BOQ Group – 455 Bourke St, Melbourne.
The role involves delivering exceptional customer service, identifying and supporting customers to explore current and future financial needs, and assisting with transactions and digital banking solutions.
Responsibilities
Be the first point of contact in the branch and provide exceptional customer service to our customer network.
Identify and support customers to explore their current and future financial needs.
Undertake transaction activities for customers.
Educate customers on using digital banking solutions.
Conduct needs-based conversations to generate opportunities in personal banking and lending.
About You
Exceptional communication and relationship-building skills.
Career-minded with experience in banking and a passion for delivering service.
Team player with a proactive attitude and a commitment to exceeding customer expectations.
About Us
BOQ Group is a unique group of challenger brands with a purpose to provide a genuine alternative to Australian financial services for customers and employees.
Our brands include Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, and BOQ Specialist, each with its own customer audience and brand personality, sharing the goal to build social capital through banking.
We value inclusion and foster a workspace where people feel confident to bring their best selves to work every day.
BOQ Group has been recognised as an Employer of Choice for Gender Equality by WGEA since 2021 and launched an inclusive Reconciliation Plan in 2023.
Benefits
Flexible working arrangements.
Discounted financial products across the Group.
Salary sacrificing options.
Paid parental leave with no minimum requirements.
Option to purchase additional annual leave.
Discounted private health insurance.
Employee Assistance Program (EAP).
Access to employee network groups (First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, accessibility).
Pride in Diversity membership and involvement in the Australian Workplace Equality Index.
How To Apply
To apply for this role at BOQ Group, follow the links or apply via our Careers Page.
We encourage Aboriginal and Torres Strait Islander People to apply.
We celebrate diversity and are committed to an inclusive workforce.
When applying, you may share pronouns and request reasonable adjustments for the interview process.
Background screening is a condition of employment to meet obligations under the Anti-Money Laundering and Counter Terrorism Financing Act (including identity, verification, references, criminal checks, immigration checks, qualification verification, and bankruptcy checks).
No agency applications.
Referral Program
This role is eligible for our Referral Bonus Program (internal employees only).
To refer a friend, follow these steps:
Follow the external job advert link
Click on Send job to a friend
Seniority level
Entry level
Employment type
Full-time
Job function
Finance, Health Care Provider, and Customer Service
Industries
Banking, Hospitals and Health Care, and Financial Services
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