Client Service Officer
Overview
The Client Service Officer is responsible for delivering comprehensive and welcoming front‐of‐house services to clients seeking housing assistance. As the first point of contact, you will create a respectful, compassionate, and inclusive experience for every individual who engages with our service.
Responsibilities
* Handle general inquiries both over the phone and face‐to‐face and provide high quality customer service.
* Undertake initial screening and assessment to determine client's housing needs and eligibility for assistance.
* Maintain and update client records and reports in accordance with MAH standards.
* Support a variety of teams, including tenancy and maintenance, as required.
* Develop working relationships with a range of external and internal stakeholders and with other Access and Demand service providers.
Requirements for Success
* Minimum 2 years of experience in the community / social sector with an understanding of social housing.
* Experience in MS Office products.
* Extensive customer service skills, both face‐to‐face and over the phone, with strong administrative experience.
* Excellent written and verbal communication skills.
* The ability to work effectively in a fast‐paced and changing environment, both independently and as part of a team.
Prerequisites
Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children / vulnerable people.
Benefits
* Not‐for‐profit salary packaging, reducing your tax.
* Free external, confidential counselling and access to support services.
* Volunteering opportunities.
* Extra leave available, including an additional public holiday, an additional annual leave day on your work anniversary, and the opportunity to purchase further annual leave.
Our Culture
We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds, gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us.
How to Apply
Click 'Apply' and send your application today! We will respond to your application. Applications are shortlisted as they are received, so please apply as soon as possible to be considered.
Contact
If you live with a disability and require support to submit your application, please email or visit our contact page for additional assistance.
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