Operations Manager – Direct-to-Customer Organic Produce
Location: Central Mangrove, NSW
Hours: Full-Time Monday (early start), Tuesday–Friday, 8:00 AM – 4:00 PM
Reports to: Farm Manager
We’re on the lookout for a hands-on, super-organised Operations Manager to help drive the success of our newly launched direct-to-customer organic fruit and vegetable business at Zestiny Farm. Based on our working organic farm in Central Mangrove, this is a diverse role suited to someone who thrives on variety, gets satisfaction from creating and improving systems, and is genuinely passionate about nutrient-dense, delicious produce.
About the Role
As Operations Manager, you’ll be responsible for overseeing and continually improving the day-to-day operations of our subscription-based delivery service. From managing customer service to sourcing produce, overseeing packing, coordinating packaging orders, working with casual staff, managing wholesale accounts, and creating meaningful on-farm experiences for our members—you’ll be central to our growth and member satisfaction.
You’ll work closely with the Farm Manager and maintain an active dialogue with our marketing team to align supply, storytelling, and seasonal features in our communications.
This role is ideal for a generalist with a can-do attitude and a passion for food, systems, and people.
Key Responsibilities
* End-to-end operational oversight of our produce delivery business
* Customer service, feedback management, and member engagement
* Produce procurement and wholesale account management
* Inventory, packaging, and logistics coordination
* Casual staff rostering and supervision
* Administrative duties including invoicing, scheduling, and reporting
* Collaborating with marketing to shape weekly product features and campaigns
* Planning and running seasonal on-farm experiences for current and prospective members
This is a unique opportunity to shape a growing, purpose-driven venture from the ground up. If you’re ready to get your hands dirty and help build something meaningful, we’d love to hear from you.
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