**Newtrax**
Newtrax has joined Sandvik Mining and Rock Technology as a Standalone Business Unit. Newtrax believes the future of mining is underground, not only because minerals close to the surface are increasingly rare, but because underground mines have a significantly lower environmental footprint.
To accelerate the transition to a future where 100% of mining is underground, Newtrax eliminates the current digital divide between surface mines and underground mines. To achieve this goal, Newtrax integrates the latest Internet-of-Things and Artificial Intelligence technologies to monitor and provide insights on underground operations, including people, machines and the environment.
As a learning organization in a fast-paced global industry, our most precious asset is our employees, and our guiding values are:
- Health, Safety & Security
- Global Citizenship
- Teamwork & Trust
- World Class
- Rigorous Financial Discipline
What's in it for you?
- Work in a dynamic and fast paced environment where you will have growth opportunities
- Join an award-winning company (Ordre des Ingénieurs du Québec: Prix Génie innovation, Selected as Technology Fast 50 in Canada by Deloitte, Entrepreneur of the year - Technology under 100 employees)
- Work in a collaborative and supportive environment, in a human-scale company
- Be part of a growing company that has a global presence around the world
- Opportunity to work with industry leading professionals
**Summary**
This position is responsible for delivering, coordinating, managing and supporting technical services deployments of Newtrax solutions. This role takes ownership and responsibility for project execution and client success on project tasks throughout the assigned region. This role's primarily focus is in the deployment, ongoing services and support of hardware and configuration.
**Your responsibilities**
- Perform 1st, 2nd and 3rd
- line problem analysis of client system onsite with a high degree of customer satisfaction.
- Working with Applications team to verify hardware installations, system configurations and integrity of overall solution is aligned.
- Provide training to system power users and management teams.
- Verify site audit reports, understand context, communicate impacts to various stakeholders including sales, services and clients.
- In conjunction with sales teams and operations managers, understand customer technical requirements and document what is necessary to adapt our solutions to improve customers operations and process.
- Generate Product and Project Installation and Commissioning Documentation
- Present key deployment findings/outcomes and make suggestions for process improvements (internally) and operational improvements to key client stakeholders.
- Engage periodically with Newtrax R&D to scope, test and validate emerging technology and system enhancements.
- Take responsibility for training junior members of the team.
- Provide work estimates for the installation and commissioning of hardware along with training and commissioning activities.
- Complete vehicle installations of Newtrax equipment as required.
- Oversee and direct work completed by Level 1 and 2 Technology specialists.
- Manage and Coordinate On-Site Installation and Commissioning Activities.
- Ensure all On-Site work is completed to the correct quality standards.
- Ensuring the day-to-day proper functioning of various activities and identify priorities to achieve the quality standards of the activities or delivered services. When needed, take action and achieve expected results.
**Your talent**
- Trade certificate in Automotive Electrical, Mechanical with high level of automotive electrical skills, Electrical, or automation engineering technology.
- +5 years
**_Type of experience_**
- Onsite/field services
- client support roles related to electrical / automation projects.
- Mining Industry
**_ Technical Skills/Knowledge_**
- Requirements Analysis
- Electronic and Solution design
- Positioning systems
- Heavy Vehicle Telemetry Systems
- Automation
- Vehicle Auditing
- Functional Design
- Collision Avoidance Systems
- Environmental monitoring systems
- Auto Electrical Standards
- Hydraulic Standards
- Digital radio principles
- Communication and Network Systems
- Wireless technologies (WiFi, LTE, UHF, VHF, BLE, RFID)
- Vehicle electrical and hydraulic systems. CAN Bus
- IoT Sensors, protocols
- Test tools
- Valid Driver's Licence
**_Soft skills_**
- Outstanding presentation skills, ability to capture audience and communicateeffectively
- Expert level organizational skills to manage project workloads
- Ability to mentor and coach coworkers, team leadership
- Ability to solve complex problems
- Outstanding listening skills
- Business acumen
- Communication
- Comfortable in public
- Easy going person
- Proactivity
- Rigor
- Teamwork
- Customer oriented
- Initiative and versatility
**TRAVELING (%)**
- Up to 50% -70%
**As a technology company, we firmly belie