About the Role
We are seeking a reliable Technician / Service Scheduler to coordinate service operations and support field technicians with effective scheduling, administration, and technical insight.
Key Responsibilities:
* Schedule and dispatch technicians for installation, service, and maintenance of pump systems.
* Monitor job progress, respond to changes in scope or urgency, and manage daily workload allocation.
* Serve as the first point of contact for customer service enquiries, troubleshooting where possible and coordinating follow-up.
* Liaise with customers, suppliers, and internal departments to ensure timely service delivery.
* Assist with parts ordering, job quoting, and ensuring availability of tools and materials for site work.
* Maintain accurate records of work orders, technician hours, service reports, and customer interactions.
* Support technicians with basic technical knowledge, parts identification, and troubleshooting guidance.
* Monitor compliance with safety procedures, site access requirements, and job documentation.
Requirements:
* Experience in scheduling or service coordination, ideally in a technical or trades-based environment.
* Basic technical understanding of pumps, valves, and mechanical systems (preferred but not essential).
* Strong organisational and problem-solving skills, with the ability to prioritise and adapt in a dynamic environment.
* Excellent communication skills and customer service focus.
* Proficiency in scheduling software, Microsoft Office, and job tracking systems.
* Driver Licence required.
Desirable:
* Mechanical or trade background (e.g., Fitter, Plumber, or Pump Technician).
* Experience in the water, plumbing, or mechanical services industry.
This is a fantastic opportunity for a highly organised individual with a technical mindset to thrive in a fast-paced environment. If you're passionate about delivering exceptional service and reliability, we'd love to hear from you.