Are you a relationship-driven professional with a knack for turning partnerships into growth? A leading force in the Australian transport and logistics sector is looking for a proactive Account Manager to join their team. This role is perfect for someone who thrives on maintaining high-level client satisfaction while identifying strategic opportunities to expand business footprints.
The Role
As an Account Manager, your primary mission is the dual-engine of retention and growth. You will act as the vital link between the business and its key clients, ensuring that service levels aren't just met, but exceeded. You'll spend about 50% of your time focused on deepening existing relationships and securing revenue, while 30% is dedicated to identifying new opportunities and implementing strategic pricing within your portfolio.
Your Key Responsibilities
Relationship Management: Maintain a regular face-to-face meeting schedule with all stakeholders and respond to escalated matters within a 24-hour window.
Strategic Growth: Identify and attain potential new business opportunities from your existing customer base and participate in national selling campaigns.
Operational Excellence: Liaise with internal staff and contractors to resolve customer issues quickly and ensure new business is integrated seamlessly into company systems.
Market Intelligence: Stay ahead of the curve by conducting competitor analysis and maintaining a deep understanding of the full suite of logistics products and services.
Administrative Integrity: Manage CRM data, complete sales reporting, and ensure all client contracts remain current.
About You
Proven Track Record: Experience in managing key accounts with a focus on revenue retention and margin growth.
Agility: The ability to communicate key information effectively across different departments.
Safety Mindset: A commitment to Health and Safety, ensuring all operations align with company policy and hazard identification standards.
Results-Oriented: A drive to meet specific KPIs, including meeting objectives and TRIFR safety measures.
You will report directly to the Sales and Customer Care Manager within a supportive "Customer" business group. This is a pivotal role where your ability to solve problems and grow accounts directly impacts the company's future planning
If you think you would be a good fit for this position please send your resume to
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail and Market Research