OverviewJoin to apply for the Concierge Attendant Part Time role at Panthers Group.Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a dedicated and driven Concierge to join the Western Sydney Convention Centre and Hotel.The ProductPullman Sydney Penrith is a 5-star hotel, part of the Accor global hospitality brand.Located within the Western Sydney Conference Centre (WSCC) and Panthers Precinct.Offers an integrated premium guest experience across accommodation, entertainment, and conference facilities.The BenefitsJoin a world-class hospitality brand with career progression opportunities within Accor and the Panthers Group.Be part of a prestigious hotel team in a dynamic and high-visibility front-of-house role.Participate in ongoing training, team engagement, and development programs.Enjoy staff benefits, including discounts and access to loyalty programs.The RoleProvide a warm, professional welcome and farewell to all guests.Assist with luggage handling, valet parking, escorting guests to rooms and the WSCC.Deliver VIP amenities, respond to guest requests, and support concierge services such as booking tours or transport.Actively promote and assist with sign-ups for ALL Accor and Panthers Club memberships.Ensure the lobby and entrance area are clean, presentable, and welcoming at all times.Perform daily tasks including mail runs, parcel handling, and room showings.Report and help resolve guest complaints or issues, escalating as needed.Contribute to a collaborative and positive work culture through team briefings and peer support.The CriteriaPrevious guest service experience in hospitality or a customer-facing role preferred.Friendly, professional demeanor with excellent communication and interpersonal skills.Strong local knowledge of Penrith and Western Sydney (or willingness to learn).
Ability to safely perform manual handling tasks (e.g., luggage, valet parking).
Willingness to work flexible hours, including weekends, evenings, and holidays.Awareness of and commitment to WH&S, hygiene, and safety standards.Demonstrated attention to detail and pride in presentation and cleanliness.Eagerness to learn, contribute to the team, and provide exceptional guest experiences.The ApplicationIf this sounds like the opportunity for you, please apply now.
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