Account Service Representative (Water Treatment)
Reference Number: 16423
* Ready to take the next step in your water operations career?
* Hands‐on technical role with field work
* Strong career growth in the water treatment industry
Almar Water Solutions Australia (AWSA) is a leading water sector company delivering long-term, sustainable water treatment solutions across Australia. Backed by over 30 years of industry expertise, we operate with a strong focus on safety, innovation, integrity, and continuous improvement.
We're now seeking a motivated and technically capable Account Service Representative (Water Treatment) to join our Queensland operations team. This is a hands‐on, field‐based role working across multiple customer sites, supporting the performance and reliability of critical water treatment systems.
This role offers strong exposure to complex systems, customer engagement, and operational improvement — making it an excellent stepping stone for future growth within the business.
What you'll be doing
In this client‐facing and technically focused role, you will:
* Operate and monitor water and wastewater treatment systems across customer sites
* Conduct routine sampling, testing, and analysis of water quality data
* Review plant performance metrics and respond to out‐of‐KPI results
* Maintain chemical dosing systems, instrumentation, and associated equipment
* Manage chemical inventories, ordering, and storage systems
* Provide technical troubleshooting and first‐level operational support
* Prepare service reports, logs, and customer updates using digital systems (e.g., Insight)
* Assist with maintenance planning and execute preventative maintenance tasks
* Support emergency and breakdown response, including after‐hours/on‐call duties
* Identify opportunities for process improvement and value‐adding initiatives
* Contribute to customer satisfaction through timely issue resolution and proactive communication
* Support Account Managers and step in when required
What we're looking for
We're looking for someone practical, analytical, and comfortable working in field environments where no two days are the same. You'll be confident working independently across customer sites while also collaborating with technical teams and stakeholders.
To be successful, you will have:
* Relevant qualification (Engineering, Science, or Trade background such as plumbing, mechanical, electrical, or similar) OR Cert III in Water/Wastewater Treatment Operations
* Valid General Construction Induction Card (White Card)
* Current QLD C‐Class (Provisional acceptable) driver's licence
* Strong problem‐solving and analytical skills
* Good mechanical aptitude and hands‐on capability
* Ability to work unsupervised and follow safety procedures
It would be advantageous if you have
* Experience in water or wastewater treatment operations
* Exposure to systems such as DAF, RO, UF, screw press, or filtration equipment
* Experience in industrial field service or technical customer support
* Familiarity with Microsoft Office and data/reporting tools
Why join us?
* Work with a highly experienced national water industry leader
* Exposure to complex, real‐world water treatment systems
* Strong training and development opportunities
* Career pathway into more senior technical or account roles
* Field‐based role with variety and autonomy
* Contribution to essential infrastructure and environmental outcomes
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