Are you a visionary, ready to redefine the future of customer experiences?
We are partnering with one of the most recognised and respected brands in the country, currently seeking a Principal Product Owner - Voice, Messaging & AI platforms for their dynamic team. This esteemed brand is renowned for leading the way in customer experience across all channels, and they are now setting the stage for their next significant strategic transformation.
Your Mission
As the Voice, Messaging & AI Bot Technologies Lead, you'll be the mastermind behind customer experience enhancement through voice, messaging, and AI bot across omni channels. This is your golden opportunity to rewrite the rules of customer interaction, raising the bar beyond current standards and creating new benchmarks for excellence.
Your Playground
1. Lead the strategy & program execution for voice and messaging platforms.
2. Propel technology innovation by identifying and capitalising on emerging trends and opportunities.
3. Build synergies with cross-functional teams, weaving a seamless customer experience.
4. Craft customer journeys using data to provide personalised interactions.
5. Collaborate with internal teams to optimise agent experiences and enhance operational capabilities.
We're Looking for a Game-Changer
6. A seasoned pro with comprehensive knowledge of voice and messaging platform strategy and execution.
7. An industry veteran experienced in complex, customer service organizations.
8. An innovator who is not just on the pulse of, but ahead of, global digital technology trends.
9. A leader who can harmoniously manage both people and vendor partnerships.
10. A strategist blending an analytical mindset with creative problem-solving skills.
11. A trailblazer with hands-on practical Agile experience.
Experience with industry-leading technology providers and a track record of delivering significant outcomes will make you a standout candidate!
What's in It for You?
12. A pivotal role, shaping the customer experience for millions.
13. A place in the leadership circle, influencing the future of digital customer experience.
14. A vibrant, flexible work environment championing innovation, collaboration, and your unique contribution.
15. A competitive package and the flexibility to work anywhere in our beautiful country.
Our client believes in nurturing talent, fostering growth, and driving a passion for customer-centric innovation.