Overview
Shape the future of AI and Microsoft solutions with OneStep Group.
About OneStep Group
OneStep Group partners with leading enterprise organisations and government agencies to deliver premier cyber security, information, communication, and technology solutions. With offices in Melbourne, Perth, Brisbane and additional sites in QLD and NSW, we're a Telstra Platinum Enterprise Partner and Microsoft Gold Partner.
The Opportunity
The mobiles service delivery team are responsible for post-sales order delivery, support and customer satisfaction. This team deliver and support Telstra mobile and associated products and services for our customers.
We are seeking a customer centric self-starter to engage with customers to fulfil orders and project manage Telstra mobility products & services.
Reporting to the Operations Manager, you will be required to:
Process new orders for mobility services
Perform changes to existing customer accounts
Respond to customer requests over the phone or in writing within a specified time frame
Maintain a high level of customer satisfaction through frequent order status updates and friendly communication during service delivery
Provide clear and accurate information to customers and suppliers
Write and respond to emails and interact on the phone in appropriately professional language
Provide great customer service on inbound/outbound calls and via email
Perform administration tasks as required
About you
Our ideal candidate will be a self-starting collaborator with a natural affinity for project management, project scheduling, problem-solving and customer satisfaction.
To succeed in this role, you need:
Good organisational and priority management skills
Product knowledge - sound general knowledge of Telstra (or similar product) mobility products & services
Proven customer service skills, a great phone manner and excellent written communication skills
Strong writing and computer skills
Ability to learn quickly and work independently
Ability to meet targets and deadlines
Strong work ethic and willingness to work as part of a team
Punctuality and good presentation
We will also be looking out for the following traits:
Passionate problem solver with attention to detail
Strong time management & project management fundamentals
Exceptional communications skills, including engaging with executive stakeholders
Highly adaptable and enjoy thinking on your feet
What's in it for you?
We pride ourselves on delivering the best telecommunication services and bring the best out of people to bring their full self to work. We offer:
employee referral program – refer and place a friend up to $1000
10% gross profit for any business related referral
Flexible working arrangements including remote, part-time and job split
Salary packaging of novated lease and apple products
Celebrations of significant events on the calendar
Employee assistance program
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