As a key member of our team, you will play a critical role in delivering high-quality IT support services to staff across the organization.
Key Responsibilities
* Provide exceptional client-focused information and technology support services to clients
* Log, respond to, and resolve service requests, incidents, problems, and requests for change using the service management tool
* Install and configure supported software and hardware
* Contribute to the implementation, maintenance, and continual improvement of IT service processes, documentation, and other procedures
* Ensure key performance indicators are met and service level standards are adhered to
* Manage IT assets and maintain stock control
* Assist with data transfer tasks
* Provide technical advice and guidance on supported products and services
* Contribute to a positive culture that values innovation and ideas
* May be required to travel or participate in an after-hours support and on-call services roster
Affirmative Measures Eligibility
To be eligible for affirmative measures, applicants must meet specific criteria.
Applicants must:
* Be of Aboriginal or Torres Strait Islander descent
* Be accepted by their community as being Aboriginal or Torres Strait Islander
Confirmation of heritage will be required prior to finalization. Evidence may include letters from incorporated Indigenous organizations or confirmation documents executed by such organizations.