Department Operations - Metering & Settlements
Locations Ipswich
Status hybrid
Type none
We are seeking someone to lead and inspire our Metering, Settlement, and Imbalance teams, driving operational excellence and supporting the delivery of our ambitious business plans across both Commercial & Industrial (C&I;) and Generation portfolios. This pivotal role will shape and deliver strategies that enhance performance, ensure compliance, and reduce the cost to serve through transformational change.
As the Metering & Settlement Manager, you will take ownership of metering and settlement operations, championing customer excellence, data integrity, and regulatory compliance while leading a high-performing team aligned to SmartestEnergy’s core values. You’ll play a key role in industry engagement — from managing Elexon relationships to supporting major change initiatives such as MHHS and SMETS2 rollout — ensuring our systems, processes, and people are set up to deliver reliable, accurate, and efficient outcomes. This is an exciting opportunity for an innovative leader to make a real impact on our operational performance and the customer experience
What skills/experience do I need to be successful?
- Proven leadership experience in a fast-growing, medium-to-large business environment (£250m+ turnover), managing senior teams and driving performance;
- Strong track record in leading operational change — implementing, embedding, and sustaining improvements across multiple teams;
- In-depth knowledge of the electricity (and gas) markets, with technical expertise in Metering, Settlement, and Imbalance for complex, high-value customers;
- Skilled in data accuracy and integrity management across multiple systems, ensuring alignment with industry standards;
- Excellent stakeholder management and communication skills, including presenting to senior audiences and influencing at all levels.
hat sets us apart?
- Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- Adaptable Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well‑being matters. Find out more here.
- Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.
What does hybrid working mean to us?
Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.
What happens next?
Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face‑to‑face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.
Ready to join us on our journey to digitise, decarbonise, and localise the future of energy? Apply now.
We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.
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