About Churches of Christ in Queensland
We are one of Australia's largest and most diverse not-for-profit organisations, established in 1930. We provide care and compassion to vulnerable people at different stages of their life journey across various service areas, including family services, community housing, retirement living, home care, and residential aged care.
Our organisation positively impacts around 45,000 lives a year through our over 200 services in more than 100 communities.
Employee Benefits
* Relocation Assistance: This position comes with relocation support for the successful candidate, who will be based in Townsville and travel to Mackay when needed.
* Salary Sacrifice: As a not-for-profit entity, employees can package up to $18,549 p.a. of their taxable income before income tax is calculated. Up to $15,900 p.a. on everyday expenses, plus up to $2,649 p.a. on meal/entertainment benefits.
* A range of compelling benefits, including salary sacrificing, annual leave, grants for formal study, discounts through retail partners, an Employee Assistance Program, and a work culture that values employees.
About this role
The Service Manager will lead the day-to-day operations of Child, Youth and Families (CYF) services, ensuring they meet client needs and operate in line with organisational values and legislative requirements. The role involves leading a high-performing team, promoting a culture of continuous improvement, managing budgets, and contributing to the mission of providing holistic support to vulnerable families and children.
Key responsibilities
* Service Operations Management: Lead the day-to-day operations of CYF services, addressing client grievances, and identifying key support opportunities.
* Business Development: Prepare business cases, funding applications, proposals, and change management plans, actively participating in benchmarking activities and working toward achieving service targets.
* Stakeholder Engagement: Build and maintain effective relationships with funding bodies, key stakeholders, and partners, negotiating contracts and funding agreements.
* Financial Management: Prepare and monitor service budgets, ensuring financial targets are met, and provide regular, accurate financial reporting within organisational timelines.
* Cultural Inclusivity: Foster a culturally safe and inclusive environment, working closely with Aboriginal and Torres Strait Islander communities, children, and families to break the intergenerational cycle of over-representation in care.
* Team Leadership: Lead a diverse and motivated team, ensuring alignment with the organisation's strategies and fostering a positive workplace culture.
* Compliance & Safety: Promote and ensure compliance with workplace health and safety standards, adhering to relevant legislative and regulatory requirements in all aspects of service delivery.
Requirements
* Degree in Social Work, Psychology, Social Sciences, or a related discipline.
* Strong understanding of financial management systems and budgeting processes.
* Current driver's license and willingness to travel intrastate periodically.
* Knowledge of the Sanctuary Model of Care (desirable).
* A minimum of 3 years' experience in a management role in social welfare or child protection.
* Demonstrated ability to identify business development opportunities and improve service delivery.
Additional requirements
* Current National Police Certificate, Working with Children (Blue Card), and other necessary background checks (or willingness to acquire).
* Current Influenza or ability to obtain.
Organisational values
* Unconditional Love
* Continual Innovation
* Mutual Trust
* Wise Stewardship
* Safety
To apply
Please click the Apply Button. For further information, please contact Kelly Selman on 0438 696 936.
We actively encourage and invite applications from Aboriginal and Torres Strait Islander people for all our positions.
Applications will be assessed as they are received.