ABOUT THE ROLE
The Senior Systems Engineer is responsible for ensuring the reliability, security and availability of on-premises and cloud-based infrastructure supporting GBS customers.
The role provides expert-level technical support across the Wilson Group, leading infrastructure deployment and maintenance, planning and implementing system changes, and reviewing designs to recommend continuous improvements.
KEY ACCOUNTABILITIES
IT Operations
Provide advanced technical support for BAU operations across on-premise and cloud environments
Act as an escalation point for complex technical issues as required
Collaborate with and mentor team members to support capability uplift
Lead the planning, coordination and execution of infrastructure changes
Review new and existing system designs and recommend improvements to optimise performance and security
Adhere to service delivery metrics, including response and resolution times
Maintain IT infrastructure to ensure high availability, security and reliability
Develop, maintain and contribute to the IT knowledge base
Participate in an on-call support roster
Maintain effective communication with customers and external vendors
Information and Cyber Security
Support the Information Security Manager in securing organisational information from cyber risks
Participate in cybersecurity reviews of all new systems and solutions
Assist in identifying, assessing and mitigating security vulnerabilities
Ensure the integrity, confidentiality and security of the IT environment
Minimum 5 years' experience in a similar role within a large enterprise environment
Demonstrated experience supporting complex and diverse infrastructure environments
Experience using ITSM tools in a large enterprise setting
Strong knowledge of ITIL processes and functions, with a focus on incident management and response
Experience working in a customer-focused environment (internal and/or external)
Proven technical documentation and writing skills
Hands-on experience with Microsoft Hyper-V clustering
Experience with Cloudflare platform services, including WAF and Zero Trust
Strong experience with Microsoft cloud products and services, including:
QUALIFICATIONS & EXPERIENCE
Desired Experience
SQL experience
Personal Attributes
Strong time management and task prioritisation skills
Proven analytical and problem-solving ability
Takes accountability and responsibility for own actions
Ability to prioritise workloads based on business urgency
Ability to work autonomously and as part of a collaborative team
Capability to manage escalations while ensuring customer satisfaction
Ability to provide subject matter expertise and technical guidance to support teams
Well-developed communication skills, enabling effective engagement with:
Internal stakeholders at all levels
Colleagues
External service providers
Qualifications
University degree or diploma in Information Technology, Computer Science or a related discipline
ITIL Foundation certification or equivalent knowledge
Microsoft MCSE certification
Microsoft Azure Associate or Expert-level certification
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